Privacy Policy
Your privacy is important to us. This policy explains how Sulamore.com collects, uses, and protects your personal information.
Introduction
Sulamore.com - Mobile Game Development & Trading Solutions Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sulamore.com and use our mobile game development and trading solutions services.
This privacy policy applies to all information collected through our website, mobile applications, and related services. By accessing or using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not access or use our services.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly to stay informed about our privacy practices.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account or subscribe to our services
- Request information about our mobile game development services
- Contact us through our contact forms or email
- Participate in surveys, contests, or promotions
- Download resources or white papers
- Engage with our trading solutions platform
Personal information may include:
- Name and contact information (email address, phone number, postal address)
- Company information and job title
- Account credentials and profile information
- Payment and billing information (processed securely through third-party payment processors)
- Communication preferences and interests
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
- Device identifiers and mobile device information
- Cookies and similar tracking technologies
Mobile Game Development Data
For our mobile game development services, we may collect additional information including:
- Game development project requirements and specifications
- Technical requirements and platform preferences
- User testing data and analytics
- Performance metrics and usage statistics
- Feedback and support requests
How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- Providing and maintaining our mobile game development services
- Operating our trading solutions platform
- Processing transactions and managing accounts
- Delivering customer support and technical assistance
- Communicating about service updates and new features
Marketing and Communications
- Sending newsletters and promotional materials (with your consent)
- Inviting you to industry events and webinars
- Providing educational content about mobile game development
- Sharing updates about our trading solutions
- Conducting market research and surveys
Business Operations
- Analyzing website usage and improving user experience
- Monitoring and preventing fraud or abuse
- Complying with legal obligations
- Protecting our rights and interests
- Conducting business planning and development
Analytics and Performance
- Measuring the effectiveness of our services
- Optimizing mobile game performance
- Analyzing trading platform usage patterns
- Improving website functionality and user interface
- Generating reports and insights for business decisions
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Payment processing and billing
- Email marketing and communications
- Cloud storage and data backup
- Analytics and performance monitoring
- Customer support services
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms of service
- Prevent fraud or abuse of our services
- Protect the rights and safety of our users
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage and databases
- Regular security audits and assessments
- Access controls and authentication systems
- Firewall and intrusion detection systems
Operational Security
- Employee training on data protection
- Limited access to personal information
- Regular backups and disaster recovery
- Incident response procedures
- Third-party security compliance verification
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Access and Portability
You have the right to access the personal information we hold about you and request a copy of your data in a portable format.
Correction
You may request that we correct or update any inaccurate or incomplete personal information.
Deletion
You have the right to request deletion of your personal information, subject to certain legal limitations.
Objection and Restriction
You may object to certain processing of your information or request that we restrict processing in certain circumstances.
Withdraw Consent
When we rely on your consent for processing, you may withdraw your consent at any time.
Opt-out
You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and analyze usage patterns. Cookies are small text files stored on your device that help us:
Essential Cookies
Enable basic website functionality and security features
Analytics Cookies
Help us understand how visitors interact with our website
Marketing Cookies
Enable personalized content and targeted advertisements
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit the functionality of our website. For more detailed information about our use of cookies, please refer to our Cookie Policy.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods include:
Account Information
We retain account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
Marketing Data
Information used for marketing purposes is retained until you unsubscribe or request deletion, subject to legal requirements.
Project Information
Information related to mobile game development projects and trading solutions may be retained for project management and business continuity purposes.
International Data Transfers
Our services are operated from the United Kingdom, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection laws
- Certification schemes and codes of conduct
- Binding corporate rules where applicable
By using our services, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove the information from our systems.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Post the updated Privacy Policy on this page
- Update the "Last Modified" date at the top of the policy
- Notify you of significant changes via email or website notification
- Obtain your consent for material changes where required by law
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us using the following information:
Sulamore.com Ltd
Business Hours
Monday - Friday: 9:00 - 18:00 GMT
Saturday - Sunday: Closed
For urgent privacy-related matters outside business hours, please email us and we will respond as soon as possible.
Data Protection Officer
For specific data protection concerns or to exercise your rights under applicable privacy laws, you can also contact our Data Protection Officer directly at dpo@sulamore.com.
Legal Compliance
This Privacy Policy is designed to comply with applicable privacy and data protection laws, including:
General Data Protection Regulation (GDPR)
We comply with GDPR requirements for EU residents, including providing mechanisms for data subject rights, transparent processing activities, and appropriate legal bases for processing.
UK Data Protection Act 2018
Our practices align with UK data protection requirements, ensuring lawful processing, appropriate security measures, and respect for individual rights.
If you believe we have not handled your information in accordance with applicable laws, you have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
Last Modified: December 2024
Effective Date: January 1, 2025